If you are requesting to return
an item for replacement, the following conditions
apply.
- Consent
You should always obtain consent to return items to Nails and Things before
attempting to do so. Nails and Things are NOT obliged to provide replacements
and do so only at their discretion.
- Condition - Unopened / Unused
Only unopened / unused items can be replaced.
If the item has been opened or sampled,
it cannot be returned unless
deemed faulty.
- Return Post
and Packing
You are responsible for the cost of return postage. It is best to return
items in their original packaging. Ensure that items are packaged well to
avoid
breakages.
Items
broken in transit
will
NOT be
replaced. Similarly items lost in transit will NOT be replaced. Consequently
we strongly recommend you obtain proof of postage and /
or a value-back guarantee, such as provided by the Royal Mail Special Delivery
(click
here). Please remember postage is at your own risk and those extra
few minutes spent
on careful wrapping, or those extra few pennies to upgrade your postal options
could help you avoid disappointment.
- Replacement
Postage
You are responsible for the cost of replacement
postage. You should enclose a cheque
with your replacement request payable
to Nails and Things Ltd for
the cumulative value based on:
- £2.50 for the initial
item
- £0.50 for every additional
item.
- For example, if you wish to replace 4 polishes,
you will need to include a cheque of value
(£2.50 x 1 plus £0.50 x 3) £4.00.
- Replacement
Instructions
Please remember to enclose replacement details, stating which items you would
prefer, etc.
- Returns Address
All items should be returned to:
Nails and Things Ltd
519 Stafford Road
Fordhouses
Wolverhampton
WV10 6QE
- Final Checking
Please ensure that you have read carefully the instructions above. Failure
to abide by these may result in disappointment. If you are at all unsure
of the process, please contact us for confirmation before dispatching.
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